FAQ

商品のご購入に関して

I have not received a confirmation e-mail after placing my order.

After an order is placed, we automatically send an order confirmation e-mail as a reference to the customer, but in some cases it may not be delivered due to reasons we are not responsible for, such as mistyped e-mail addresses, e-mail account changes, spam e-mail settings, volume exceeded mailboxes, relay mail server interference, etc.

It is possible to verify the same information as the order confirmation e-mail, in the order history page, so in order to verify details of order, or whether order has been completed, please refer to the order history page.

Be careful of placing multiple orders due to not having received an order confirmation e-mail, as it is not possible to cancel duplicated orders.

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